I have just received my screen protector, how do I apply it?
Please follow the installation instructions on the pack of the packaging box, otherwise please ensure you have:
- Removed your phone from any case or holder
- Use the Blue Dust Sticker to remove any microparticles or debris
- Use the Wet Wipe to wash down the tempered glass screen, cleaning any marks or smudges and oils
- Use the Dry Wipe to ensure the surface of your phone screen is completely dry before installation
- Remove the backing film from the tempered glass and line up to your phone screen, ensuring you are not covering important features.
- Place the tempered glass down flat, and ensure the tempered glass has adhered by smoothing your finger over the surface. Should you experience any air bubbles, you can push these out.
I have applied my tempered glass incorrectly, can I redo this?
Ideally, no, we would like you to get things right first time round. however, if you do experience misalignment, you can lift your tempered glass off and refit, ensuring you do this a maximum of one time to guarantee proper adhesion.
Can I use any of your tempered glass with a case?
We can not guarantee complete compatibility with all third-party manufacturers due to the varying sizes and materials used. Please check our accessories section for compatible cases. Should you experience a loss of touch sensitivity when using third-party cases, this is not covered by our Returns and Refunds policy due to this being out of our control.
I have applied my Smart Shield Tempered Glass, I am not using a case, however, my screen doesn't seem as responsive anymore?
We continually review and test our range of screen protectors to ensure maximum touch sensitivity across all of our products, should you encounter this uncommon issue, please ensure you have followed the correct installation instructions. Otherwise please contact our Support Centre for advice here
I managed to crack my tempered glass, I thought it was indestructible?
Our range of tempered glass has been manufactured to withstand the maximum amount of everyday accidental situations, ranging from knocks, direct impact, scratches, and drops. We continually trial, test and review our products to ensure maximum protection for our customers.
The aim of using our Smart Shield tempered glass is that you invariably protect your phone screen, and if anything is to get damaged due to an unfortunate accident, your tempered glass would be the part that would take the impact. Because every single individual scenario or situation is different, the angle of the fall, the force used or the impact encountered, you may find that you are in fact able to crack or break your tempered glass. We use 9H Hardness across our entire range, and in the unlikely event your screen does break from something dense and heavy coming into contact with it, fortunately, our glass contains an adhesive shatterproof coating so that any broken glass will stick to it.
I managed to damage my actual phone screen, even though I was using your product, will you cover the damages?
Our Smart Shield tempered glass screen protectors are marketed and manufactured to provide an added layer of protection to your phone screen, they do not provide a guarantee to protect your phone screen in all instances of accidental or deliberate damage. They are not a substitute for insurance, nor do they indemnify you against any damage you may incur to your actual phone or phone screen.
We will not accept any liability, obligation or responsibility and shall not be held responsible for any loss or for any damage to your phone or phone screen through the application, reliance, use or misuse of any of our products and subsequently we do not provide compensation or are held responsible to cover the cost of any damages you may incur.